Operational excellence enables continuous improvement at an enterprise, through its leadership, in all areas of performance, including decision-making, investment of resources and returns on investment, human resources, customer offerings, and partner involvement.

Leading and implementing these variables, successfully, demands cross-functional management. Decisions often need the input from teams in more than one functional area to have an understanding of the big picture. It is to be pointed-out that combining all of these silos in one cross-functional team creates its own unique set of challenges, requiring a skill-set that can be augmented by involving a consultancy.

Operationally excellent enterprises possess the tools, processes and structures that give them the visibility, control, and practices necessary to drive a greater dynamic operational efficacy.